Refund Policy

Refunds

Local license refunds

You can request a refund for a Dictivo Local purchase within 14 days of purchase. Email support@dictivo.app with the purchase email and order reference.

After a refund is processed, the refunded license may be disabled and should no longer be used.

• Refund window: 14 days from purchase.
• Contact: support@dictivo.app.
• Include the purchase email and order reference when possible.

Refunds

Cloud Fast subscriptions

Cloud Fast is monthly. You can manage or cancel the subscription from the billing link shown in the app or from your purchase receipt.

If there is a billing mistake or activation problem, email support@dictivo.app. We will review the account and help resolve it.

Refunds

EU right of withdrawal

If you are a consumer in the European Union, you have a statutory right to withdraw from a distance contract within 14 days, without giving a reason. That right exists independently of the refund policy above: it is granted by law, not by us, and nothing on this page reduces it.

For digital content delivered immediately, that right can end early — but only if you expressly asked for delivery to begin before the withdrawal period was over and acknowledged that doing so ends the right. If you were never asked for that consent, the full 14-day period still applies.

In practice you do not need to work out which applies. Our own policy already refunds any Local purchase within 14 days on request, with no reason needed, so ask support either way and we will not argue about the legal basis.

• The statutory right is additional to our refund policy, not replaced by it.
• Withdrawal period: 14 days from the conclusion of the contract.
• To withdraw, a clear statement by email to support@dictivo.app is enough.

Refunds

Before requesting a refund

If the issue is activation, update access, device binding, or Cloud Fast availability, support can often fix it quickly. Tell us what happened and which version of Dictivo you are using.